At Gabriella Chip, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Certain products such as personal-use gadgets or items marked as “Final Sale” may not be eligible for return.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 10 business days. Refunds will be issued through the same payment method you used at the time of purchase.
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Please note that original shipping costs (if any) are non-refundable.
Exchanges
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We currently do not offer direct product exchanges. If you wish to replace an item, you may return the original product and place a new order.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We will arrange a replacement or refund at no additional cost to you.
How to Initiate a Return
To start a return, please contact us at [email protected] with your order number, reason for return, and photos (if applicable). Our team will provide you with return instructions.